QPP Privacy Policy

Last updated: August 2026

Version: 1.0

1. About This Policy

Horrell Legal Pty Ltd ACN 701 270 206 (“we”, “our”, or “us”) is committed to protecting personal privacy.

Our company may act as a Contracted Service Provider (CSP) to:

  • Queensland local governments

  • Queensland Government agencies

  • purchasers under a Local Buy LGA Arrangement

(collectively, “contracting agencies”).

When delivering services to contracting agencies, we are contractually bound to comply with the Queensland Privacy Principles (QPPs) in the same way the contracting agency itself must comply. This policy governs how we manage personal information collected or handled while delivering services to contracting agencies.

2. Types of Personal Information We Collect

Depending on the specific contract under which we deliver services to contracting agencies, we may collect and hold:

  • Contact details (names, phone numbers, email, and physical addresses)

  • Demographic information or service-eligibility details

  • Correspondence, submissions or feedback provided during service delivery

We only collect sensitive information (such as health details, cultural background, or criminal history) if explicitly required by the specific contract with the government agency and permitted under the QPPs.

3. How We Collect Personal Information

  • Directly from individuals: Via application forms, surveys, digital portals or phone enquiries during service delivery.

  • From the contracting agency: The contracting agency may transfer personal information to us to enable us to fulfil our contractual work.

4. Purpose of Collection, Use and Disclosure

We collect, use and disclose personal information strictly to fulfill our obligations under our contract with the contracting agency.

We will not use or disclose this personal information for secondary purposes (such as direct marketing or commercial use) unless one of the following applies:

  • you have given explicit consent

  • the contracting agency authorises or directs the use

  • itis required or authorized by law

5. Transferring Data Outside Australia

Under section 33 of the Information Privacy Act 2009, we will not transfer personal information outside Australia unless an exception applies, such as your explicit consent, or the transfer is necessary to fulfill our contract and meets strict statutory privacy protections.

6. Data Security and Retention

  • Security: We protect your data from misuse, loss, unauthorised access and modification using data encryption, restricted access protocols, and secure network infrastructure.

  • Retention: All records containing personal information managed under our contract with a contracting agency are handled in accordance with the Public Records Act 2002 and the specific disposal schedules authorised by the contracting agency. We do not destroy contract-related records without agency authorisation.

7. Access, Correction and Complaints

You have a right to access and correct the personal information we hold about you. Because we manage this data on behalf of a contracting agency, we may coordinate your request directly with the relevant contracting agency.

To request access, request correction, or lodge a privacy complaint, contact our director at:

If you have a privacy complaint or question, contact our director at:

  • Email:admin@horrell.com.au

  • Phone: 1300 452 900

  • Address: Workspace365, Level 5, 14 Banfield Street, Chermside Qld 4032

If you are unsatisfied with our response, you may escalate your complaint to the contracting agency, or directly to the Queensland Office of the Information Commissioner (OIC).